Returns Policy


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Arrived damaged?

In an unlikely event that you receive a damaged product, please contact our Customer Care department immediately on CustomerCare@motheranddaughterjewellery.co.uk who will provide you with a return form to be completed and sent back with the item as well as the details of where to send the item. We use this return form to match the return to your original purchase.

Your item must be in the same condition that you received it and returned in the original packaging. On receipt and verification of the product you will receive a full refund or exchange provided you meet the return criteria.

  

Not what you had in mind?

You may return an item purchased from Mother and Daughter for any reason within 60 days of delivery. To be eligible for a return, you must have contacted our Customer Care department in writing within 60 days on CustomerCare@motheranddaughterjewellery.co.uk and follow the return instructions provided, your item must be unused and in the same condition that you received it and returned in the original packaging. On receipt and verification of the product you will receive a full refund or exchange provided you meet the return criteria. 

There are certain situations where only partial refunds may be granted, such as when the item is not in its original condition, is damaged or missing parts for reasons not due to our error.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will generally take up to 7 working days to process from the day it is approved

 

Postage paid within the UK!

If you are within the UK the Customer Care department will provide you with a UK Post Office Postage Paid bar code to be attached to the outside of the package. For returns outside the UK the customer will be responsible for returning the product at their expense using an appropriate insured and ‘signed for’ service. Shipping incurred to return goods from outside the UK non-refundable. 

MAKE SURE YOU OBTAIN THE POSTAGE RECEIPT WITH THE TRACKING NUMBER SO THE ITEM CAN BE TRACKED. We can’t guarantee that we will receive your returned item. If it is not received you will need the postage receipt to claim the insurance.

 

Late or missing refunds?

If your refund hasn’t appeared on your statement by 7 working days after receiving your approval e-mail from Customer Care, please contact your credit card company or bank as relevant as it can take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact Customer Care at CustomerCare@motheranddaughterjewellery.co.uk.